"I don't know where we'd be today if it weren't for Mark's help. We were on the brink of closing our doors after 14 years. His structured approach to problem solving and process design was not only clarifying and empowering, it was the key to saving our business. Now, we are finally seeing the light at the end of the tunnel. His work was an answer to our prayers and we are forever grateful."

Denice Clapp, M.S., CCC-SLP, LSLS Cert. AVT 
Owner, Lynchburg Speech Therapy, Inc.

“I had the pleasure of working with Mark as he led a particularly complex process improvement initiative. Mark showed tremendous passion, patience and tenacity as he helped our team peel away the complexity to uncover the key drivers beneath. Mark brought a fresh way of looking at things; his usage of Six Sigma tools was both timely and clarifying. At the same time, his common-sense, direct approach to process improvement, paired with a refreshing inclusiveness, proved to be an effective catalyst. As a result, we were able to make improvements that previously had been elusive.”

Fred M. Blanchard, PharmD, MBA
Director of Pharmacy, Centra

“Mark is well-grounded in Six Sigma methodology and the analytical approaches/tasks required to successfully complete process design and improvement projects. He is a person of integrity with a solid reputation. I would highly recommend Mark to lead the process engineering efforts in any organization.”

Corey Leverette
Team Manager, LTC New Business Solutions Delivery, Genworth Financial

"Mark helped our team work through a very complicated process. He tirelessly gathered data, got input from the entire team, helped refine our goals, and in the end helped us streamline our process. We cut our times by almost 2 hours, with higher patient satisfaction. And the process that Mark helped us develop has had measurable, durable results. His leadership and thorough knowledge of process improvement made the difference.”

Daniel Carey, M.D.
Medical Director, Cardiac Catheterization Laboratory, Centra-Lynchburg General Hospital

“Mark has a way of making continuous improvement concepts come to life and applying them to real-life, professional experiences. He provides excellent project management guidance and definitely works well with all sorts of personalities to keep projects on track.”

Joan Deal, RN, MSN, MBA
Director of Nursing and Quality, Cardiovascular Services, Centra