What's all this stuff about "Quality," anyway?

Quality ... Performance Improvement ... Lean ... Six Sigma ... Continuous Improvement ... Kaizen ... like many, you're probably wondering, "What do these terms mean? Are they all the same? Do they have any application for my business?"

Great questions. With our Quality Clinic, we can help you with the answers. With this training, we can provide you and your team with a solid understanding of "Quality" concepts -- those that are emodied in such methodologies as Lean, Six Sigma and others. Chances are, these concepts will radically change your thinking, the way you view your business and its ultimate mission. You'll learn how to view work as a process, recognize waste, understand the meaning of "quality" and "defects," diagram and analyze the workflows and get a true sense for the role the customer plays in your business. You'll even learn how to identify who your customers are (the results may surprise you). Through interactive and hands-on activities, we'll demonstrate the potential of these powerful problem-solving and waste-reducing methods.

We can also provide deeper, more extensive training, leading to certification in the Lean Six Sigma methodology. This certification prepares one to lead improvement projects using the proven DMAIC method.

For healthcare industries, we can also offer training in tools designed to improve patient safety and reduce risk.