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Workflow Diagnostics Services to Improve Process Performance, Reduce Defects and Enhance Quality

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We offer a full array of process engineering services to help you identify workflow and waste issues that are reducing productivity, limiting capacity and costing you money. These services are based in Lean Six Sigma principles and methodologies – tools and techniques that can dramatically improve process performance, reduce defects and waste, enhance quality and boost staff and customer satisfaction.

Based on your specific needs, we can offer a combination of any of the following services. We also have service packages to address specific situations.medicalworkflow

Contact us for a free consultation to discuss your specific needs.

Workflow Evaluation and Analysis

  • Workflow/waste audit. Through observations, interviews and process analysis, we can provide you with a full evaluation of your workflows, known as Vital Signs. We can deepen this study with process diagrams, data analysis and recommendations for you and your staff.
  • Benchmarking. Ever wonder how your business compares with your competitor? What about other industries? How do they handle similar problems? We can gather data that shows you where you stand.
  • Customer surveys. Do you know what your customers are saying? We can design surveys and other “listening tools” to gather customer feedback – critical information for judging performance and improving quality.
  • Utilization studies. How efficiently are you utilizing your facility, your rooms and equipment? Through skilled observation and careful measures, we can help you find out.
  • Root-cause analysis. The key to quality is understanding the root cause of defects. With our ProcessDoc service, we can facilitate sessions designed to drill down to the underlying issues that must be solved to ensure improvements will last.
  • Statistical analysis. We can collect and analyze data from your process to identify critical factors for success. Analysis can range from basic statistics to hypothesis testing.

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    Process Improvement

  • Process redesign. Using Lean Six Sigma problem-solving methodology, we can work closely with your team to reconfigure a process that is not meeting performance requirements. We can focus on defect reduction, turnaround time, office/facility layout and other issues. We can also help you redefine your current processes in preparation for an electronic health record.
  • Project management / Team facilitation. We can manage a full array of improvement initiatives for your business, from action plans to research to policy development.
  • Standardization / Best practices. Variation is the enemy of quality. We can help you identify and develop standard processes, and implement them across your business units.
  • Action planning. Sometimes, all a business needs is someone to help define the areas of improvement, lay out a plan for improvement and then work the plan. We have specific experience in coaching teams through action plans and managing the outcomes.
  • Downtime procedures. Keying off of our workflow expertise, we can help you define and document processes to keep the work moving when systems or other critical infrastructure fail.
  • Policy & procedure documentation. Amazingly enough, many businesses have no documentation of their processes, even the essential ones. We can work with your team to document policies and procedures and develop a program for ensuring they are always accurate, accessible and up-to-date.
  • Control charting. Charting process data over time is a critical component to identifying shifts in performance that must be resolved before they reach the customer. We can design data collection systems and produce the appropriate charts over time to help you keep a close eye on your business processes. We can also coordinate any responses needed when charts indicate a potentially “out of control” condition.
  • Emergency preparedness. Does everyone know how to respond in an emergency situation? We can form a team to define, document and communicate the answers to this critical question.

    • Training & Prevention

    • Quality awareness training. Does your business culture inspire and emphasize quality? Is quality built in to your processes? Is your customer the center of everything you do? In our Quality Clinic, we can teach you these and other foundational principles of quality, including essential principles and tools fro m Six Sigma and Lean.
    • Patient Safety Training (Healthcare). In the healthcare industry, one mistake can lead to disaster. In our Quality Clinic, we can train your staff to recognize and prevent mistakes.

    Organizational Planning / Communications

    • Strategic planning. Unsure what your vision should be for the coming year and beyond? Through various facilitative tools, we can help you chart a path to capitalize on opportunities and mitigate risks.
    • Marketing communications. We are also skilled in the art of selling and can help you increase your competitiveness and visibility with customized marketing campaigns and customer communications, ranging from advertisements to web sites to letters.
    • Staff communications. Many times, productivity suffers due to internal communication gaps. We can design consistent and effective communication programs to help you bridge those gaps.
    Contact us for a free consultation to discuss your specific needs.

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    Newsflash

    • Workflow Diagnostics is a certified consultant for Practice Fusion, a free, fully certified, web-based EHR. Contact us today to discuss how we can guide you through implementation, all the way to meaningful use.

       

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    • Workflow Diagnostics helped an OB clinic map, measure and evaluate its patient flow. Contact us today to find out how we can help your business.

       
    • Workflow Diagnostics helped a speech clinic transform its workflows and increase revenues. Contact us today to find out how we can help your business.